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CERTIFICATE IN GLOBAL BUSINESS SERVICES

The Certificate in Global Business Services is an online course and assessment containing five modules which cover the fundamental skills needed to work successfully in a GBS organisation. This course is predominantly aimed at those employees who are new to the sector or those in more junior roles.

Intake dates availables:

  • 1 – 2 & 5 – 9 Jul 2021
  • 2 – 7 & 9 Aug 2021
  • 1– 3 & 6 – 9 Sept 2021
  • 1– 2 & 4 – 8 Oct 2021
  • 19 – 20 & 22 – 26 Nov 2021
 

Duration: 7 days

OVERVIEW

The Certificate in Global Business Services is an online course and assessment containing five modules which cover the fundamental skills needed to work successfully in a GBS organisation. This course is predominantly aimed at those employees who are new to the sector or those in more junior roles.

The course should take approximately 30 hours to complete, and must be completed within a six month period - the online assessment can be taken as many times as necessary within this duration.

As this Certificate is 100% online, there is no need to purchase any additional books, training courses or exam fees separately.

COURSE MODULE

Module A: Introduction to Global Business Services (GBS)
  • The history of the shared services, outsourching and GBS industry
  • Why Businesses use Global Business Services
  • Typical organisational models
  • The process typically found in Global Business Services and key decision factors
  • The key skills and success factors in a GBS organisation
Module B: Process Design, Measurement and Control
  • Understanding the process and value chain
  • Process mapping, SOPs and knowledge transfer
  • Governance and process controls
  • Process measurement, KPIs and benchmarking
  • Current Industry trends
Module C: Performance Fundamentals
  • Relationship Management: Understand the customer, cultural awareness, communication and behavior
  • The role of technology in Global Business Services
  • Understanding compliance and regulation
 
Module D: Performance Optimisation
  • Change management, project management and process improvements
  • Personal development, career planning, learning and development
Module E: Introduction to Finance & Accounting Processes for GBS
  • Order to cash
  • Purchase to pay
  • Record to report
  • Other processess (FP&A, controlling, payroll, taxation, treasury, supply chain accounting)

FEES

Total Fees:

RM 3,999


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Fees will be reviewed annually. For the avoidance of doubt, Taylor’s reserves the right to revise the fee payable for any given semester.

*Fees exclude additional costs which varies according to programme.

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